Restore previous purchase for Office for Mac Can't activate Office after installation.Ĭheck to make sure your internet is working on the Mac you're trying to install on. Unknown error' or 'clock error' when you activate Outlook 2016 for Mac If there are any Office apps on the dock that do not work, go to each one and Ctrl+Click > Options > Remove from Dock.'You need to activate Office for Mac within X days' after activating.Ctrl+click the old Office folder (e.g., “Microsoft Office 2011”) and click “ Move to Trash”.Look for folders titled “Microsoft Office 2011” or “Microsoft Office 2008”.While the installer will have replaced recent versions of Office (e.g., Office 2016) it is possible that you have older versions of Office on your Mac. Step 5 (optional): Confirm there are no old versions of Office If not, please follow the “Outlook for Mac” instructions on post-migration instructions for Office 365 employee email. If you use Outlook for email, you may wish to confirm the settings are working. If your account has 2FA enabled you will be prompted to select an option (Send Me a Push, Call Me, or Enter a Passcode). Type in your WatIAM password at the University of Waterloo branded authentication window.Click “ Work or school account” if you are given an option.Use the standard Office 365 authentication where your email account username is in the format of “ based on your WatIAM username.Launch one of the Microsoft Office apps (e.g., Word).Launch any Office app and sign in to activate with the email account associated with your Office for Mac license. Step 3: Activate the email account associated with Office for Mac license When complete, click on “ Move to Trash” to remove the licence removal.

pkg file from your Mac's Downloads folder. Please see how to remove Office license files on a Mac on the Microsoft site. When complete, click on “ Move to Trash” to remove the.Follow the instructions clicking on “ Continue”, “ Agree” and “ Install” buttons, where appropriate.pkg file (name starts with “Microsoft_Office_16”) in your Downloads folder. Go to, click on “ Install Office”, and choose “ Office 365 apps”.If you are having other issues with Office, you may wish to start by completely uninstalling the old version of Office, but for most cases this is not needed. These instructions assume you are not having technical issues with Office (other than it needing upgrading).

Installing office on mac